Hugo Casino Review

First Glance at Hugo Casino

When you first land at Hugo Casino, you’re greeted by its mascot, a feisty bird character, which gives the site a fun and dynamic feel.

The layout is easy to navigate, with a straightforward left-hand menu featuring categories like live casino, promotions, shop, and tournaments. At the top, you can quickly access deposits, your account, and your loyalty progress.

The menus are intuitive, and all relevant sections—such as games, bonuses, and account settings—are easy to find. The footer contains essential links to payment options, licenses, customer support, key information on responsible gaming, and terms and conditions, but it's missing critical company and licencing information.

Hugo Casino Welcome Bonus Offer

Hugo Casino offers a welcome bonus across your first three deposits, totalling $1600 and 275 free spins. Free spins are allocated 25 a time across four days for each deposit. The first deposit provides a 100% match up to $400 plus 100 free spins. The second deposit offers a 75% match up to $400 and 75 free spins.

Finally, the third deposit gives a 50% match up to $800 and 100 free spins. The welcome bonus has a 45x wagering requirement and must be used within seven days. This Hugo Casino bonus is available across all payment methods.

How to Sign Up & Activate the Welcome Bonus

Signing up at Hugo Casino and activating the welcome bonus is easy. Here’s how to do it step-by-step:

You can also register without depositing, but a deposit is required to activate the bonus.

Wagering Requirements

We’ve taken a look at the wagering requirements for Hugo Casino’s bonuses, and here’s a quick breakdown:

• The minimum deposit amount required is $33 (€20).
• The bonus must be wagered within seven days.
• The bonus has to be wagered 45 times before withdrawal.
• Free spins must be wagered 40 times.
• The maximum win from free spins that can be paid out is $130 (€80).
• Not all games contribute equally to wagering requirements.

These wagering requirements at Hugo Casino are pretty high, particularly the 45x wagering for bonuses, which is above the player-friendly threshold of 30x.

The free spins also come with a strict win cap and a 40x wagering requirement, which could limit the appeal if you seek more accessible playthrough terms. As a result, the overall welcome bonus at Hugo Casino may feel restrictive to those looking for more lenient conditions.

Additional Bonus Offers or VIP Promotions

Hugo Casino has a variety of deposit bonuses available. One standout promotion is the Juicy Jackpot Jam, offering 232 free spins, a 121% bonus, and a reload bonus of 40% up to $200. Another ongoing bonus is the Winged Wins'Days, where players receive 55 free spins.

These are all deposit-based bonuses at Hugo Casino. It offers a VIP promotion if you're a loyal player. Becoming a VIP grants you $500 and 200 free spins. Hugo Casino updates its promotions regularly, so it's worth checking back for new offers.

Hugo Casino No Deposit Bonus

At the time of this Hugo Casino review, we checked the promotion zone at this online casino and found that all bonuses required a deposit.

This suggests that there is currently no no deposit bonus available. I recommend checking back later or keeping an eye on low minimum deposit casinos.

How is the Game Selection at Hugo Casino?

Hugo Casino offers a solid range of traditional games, including online slots, live casino games, roulette, blackjack, baccarat, poker, and a couple of craps titles.

If you're looking for particular games, Huge Casino also features options like bingo, keno, and lotto. However, if you’re searching for scratch cards, betting, or eSports, you won’t find them here.

What Game Providers Does Hugo Casino Have?

Hugo Casino boasts a remarkable selection of 64 software providers, placing it in the top tier for game variety. While some notable online slots like Mega Moolah are missing, the game library favourably compares to other online casinos.

Key software providers at Hugo Casino include Pragmatic Play, Play’n GO, Yggdrasil, and BGaming. However, it’s worth mentioning that big names like Relax Gaming and Evolution Gaming are notably absent, which could be a drawback for some.

Slot Games Overview

The online slots section at Hugo Casino is packed with popular titles like Gates of Olympus, Wolf Gold, Sweet Bonanza, Rise of Olympus, Sun of Egypt 3, and Hit the Gold: Hold and Win.

The best part? Most of these slot games offer demo mode, allowing you to try them without spending your cash first before the real money casino games.

Jackpot Pokies Overview

Hugo Casino doesn’t have a dedicated jackpot lobby, but it does offer some progressive jackpot titles.

Notable mentions include Cleopatra and Age of the Gods, though if you’re searching for massive jackpots over $50,000, you might need to look elsewhere. The selection here is limited, so jackpot hunters may find this area lacking.

Table Games Overview

Hugo Casino has a variety of table games, including baccarat, poker, blackjack, roulette, and bingo. Variations in table games include American, VIP, French, and European roulette versions. Blackjack fans can enjoy titles like Speed Blackjack, Emerald Blackjack, and other variants of table games.

Live Dealer Games Overview

Game providers like TVBet and Pragmatic Play Live power Hugo Casino’s live dealer games section. Popular live casino games include blackjack, roulette, baccarat, keno, and other niche titles like Fortune Wheel and Wheelbet. You can enjoy a variety of roulette and blackjack tables, including more exotic options like Live Kirmizi Turkish Blackjack, Brazilian Roulette, and Italian Roulette Live.

Banking & Payment Options at Hugo Casino

Hugo Casino offers a solid set of online casino payment methods. These include bank transfer payments, credit and debit cards, five cryptocurrency wallets, e-vouchers, and e-wallets.

With 15 payment options, it's on the higher end than other online casinos, providing international and local options. However, the online casino does not support Pay'n'Play methods like Trustly or Zimpler in the payments section.

Deposits

Hugo Casino offers 11 deposit methods, including Visa, MasterCard, Cashlib, Neosurf, Cash to Code, MiFinity, Ezee Wallet, Astropay, and popular crypto wallets like Bitcoin, Litecoin, Ethereum, and Tether.

The minimum deposit varies by method, with Cashlib requiring the lowest at $10, most methods requiring $20, and cryptocurrencies requiring a higher threshold of $80.

Currencies supported at Hugo Casino include AUD, EUR, CAD, NOK, and others. One of the perks of depositing here is the lack of deposit fees, making it easy and cost-effective to top up your account.

Withdrawal

Withdrawals at Hugo Casino are more limited than deposit options. Available methods include MiFinity, Ezee Wallet, Astropay, and the same crypto wallets used for deposits and bank transfer payments. The withdrawal methods are heavily geared toward crypto payments, generally offering quicker processing times.

Processing times can vary, ranging from 24 hours for crypto transactions to up to five working days for other methods. The minimum withdrawal amount differs by payment method. Bank transfers have a high minimum threshold of $165, while crypto wallets require $80.

Most other methods allow withdrawals as low as $30. Maximum withdrawal limits are $800 per transaction, with a monthly cap of $24,750. If a player’s total bets from their real balance are less than three times the deposit, Hugo Casino may charge up to 15% commission.

KYC Process & Documents

Hugo Casino requires a full KYC (Know Your Customer) process before you can withdraw funds.

The documents needed include a passport, driver’s license, or ID card. For proof of address, a recent utility bill or government document issued within the last three months is also necessary.

If the automatic address verification fails, a manual upload option is provided. Once all documents are submitted, the KYC verification typically takes 72 hours. Support is available Monday through Friday, 9:00-18:00 GMT+3.

Customer Support

Hugo Casino offers two main customer support team channels: email and a live chat feature. The live chat customer support team is available 24/7 and responds quickly, though its instant replies suggest it is automated. Despite being a bot, it was still quite useful.

On the downside, email support took over 48 hours to respond, which isn’t ideal for urgent issues. Support is available in English, French, German, and many languages. Hugo Casino also has a comprehensive FAQ section.

• Live chat feature (24/7)
• Email support team: support@hugocasino.com
• FAQ section

Mobile Compatibility

Hugo Casino doesn’t offer a dedicated mobile app, but it’s fully optimised for mobile browsing on Android, iOS, and Windows devices.

The mobile web version runs smoothly and offers almost the same features as the desktop version. Overall, the mobile experience is on par with most standard mobile casinos.

Player Safety & Responsible Gambling

Hugo Casino offers several tools for a secure gaming environment, including self-exclusion and a "Take a Break" feature that temporarily suspends your account for 60, 90, or 180 minutes. During self-exclusion, you cannot log in, deposit, or play on the online gambling site.

A dedicated Responsible Gambling page provides resources, and players are encouraged to use Two-Factor Authentication (2FA) for added security at Hugo Casino. The online casino also recommends software like Net Nanny and GamBlock and organizations like Gamblers Anonymous or GamCare.

Licences & Security

Hugo Casino operates under a Curacao eGaming licence, typical for newer online casinos but often seen as less rigorous compared to top-tier licenses like those from the UK Gambling Commission. Unfortunately, it doesn't partner with third-party auditors such as eCOGRA.

There are also no direct links to responsible gambling resources like Gamblers Anonymous, which can be concerning for those seeking extra support. Company information is accessible in the terms and conditions but not immediately visible on the homepage or footer.

Verdict

Hugo Casino offers an enticing welcome package and a variety of online pokies, but with poor reviews citing issues like bonus scams and withdrawal delays, it’s hard to recommend.

While it does provide features like an active bonus program, casino bonus spins, and responsible gambling tools, the gambling site's overall trustworthiness is questionable.

GBL Solutions' customer support could use improvement, and the unclear terms on bonus spins and withdrawals make it less appealing. I’d avoid playing at Hugo Casino until they address the concerns more transparently.

Hugo Casino FAQ

What casino bonuses does Hugo Casino offer?

Hugo Casino offers a welcome package of up to $600 + 275 free spins and other promotions, such as the Juicy Jackpot Jam and reload bonuses.

Is Hugo Casino safe?

Hugo Casino prioritises player security with two-factor authentication and a responsible gambling page.

What is the minimum deposit at Hugo Casino?

The minimum deposit at Hugo Casino varies, with $10 for some methods and $80 for crypto. Once you make the deposit, you can play games like Sweet Bonanza!

What is the withdrawal process like at Hugo Casino?

The withdrawal process may take 24 hours to 5 days at Hugo Casino.