CasinoChan Review

First Glance at Casinochan Casino

While Casinochan is not a visual feast, it's a gaming playground where ease of use is king.

At first glance, Casinochan might not grab your attention with its visual design, featuring a theme that blends into the online casino landscape with its lotus flower-esque logo.

However, the platform has a well-laid-out menu with access to various casino games, tournaments, bonuses, and essential settings, including profile customisation, payment options, and live chat support.

The website's footer provides information about the company, its licensing, the payment methods available, and the software providers.

Casinochan Sign Up Bonus Offer

Casinochan welcomes new players with a welcome package that spans the first four deposits, offering $660 in deposit bonuses plus 120 free spins under the unified deposit bonus code "GET".

The breakdown is as follows: the first deposit earns you a 100% match up to $165 and 30 free spins; subsequent second, third, and fourth deposits grant a 50% match up to $165 each, accompanied by 30 free spins per deposit.

However, it's vital to note that deposits made through BTC, BCH, DOGE, or LTC wallets are excluded from this welcome bonus amount.

How to Sign Up & Activate the Welcome Bonus

Jumping into Casinochan and snagging that welcome bonus is a breeze. Just follow the steps, and you'll be on your way:

No deposit is required to register a Casinochan account for new customers.

Wagering Requirements

Tackling the wagering requirements at Casinochan? Here’s the lowdown to keep you in the know:

• Kick things off with a minimum deposit amount of $30.
• You've got 30 days to play through your deposit bonus amount before it waves goodbye.
• You can roll your deposit bonus 40 times over. So, if you deposit $100, you’ll receive a wagering bonus of $4,000.
• You’ll need to wager your free spins 50 times.
• Your first deposit-free spins perfectly match the “Dig Dig Digger” slot.
• Different games pitch differently to the wagering tally – slots contribute 100%.
• The max bet is $5.
• There’s a maximum winnings cap of $10,000.

Casinochan's wagering requirements are within the industry norms, though the high multiplier for free spins could be a sticking point for some.

Players who enjoy slots and are comfortable with the playthrough conditions will find these terms reasonable, but those looking for quick wins or prefer low-wagering casinos might find it a bit challenging.

Additional Bonus Offers

Casinochan Casino keeps the excitement alive beyond the welcome mat with a 50% Monday reload bonus. Players can snag up to $165 and 30 free spins for the Candy Monsta slot by using the bonus code AMSTERDAM.

Thursdays bring a whirlwind of free spins, with a $50 deposit unlocking 100 free spins doled out in 25-spin increments across four days.

VIP Promotions

Casinochan Casino spices up the gaming journey with a VIP program that boasts 11 levels, giving you a shot at climbing the ranks by earning CasinoChan points (BP) with every bet you make.

Slot enthusiasts can rejoice as each $40 bet on the slots nets you 1 BP, but remember; these points come with a 3x wagering requirement. The more you play, the higher you climb, ranging from Level 1, starting at 100 BP, to Level 11, which requires a staggering 2,000,000 BP.

Casinochan also hosts a dynamic Sprint tournament with a progressive prize pool that grows with the bets made. At the time of writing, the prize pool was a sweet AU$400 plus 500 free spins, with a couple of days left on the clock.

Casinochan No Deposit Bonus

At the time of writing, there is unfortunately no Casinochan no deposit bonus available for punters.

This is a shame, as a no deposit bonus is always a brilliant way to give a new casino a test drive before you lay down a deposit.

However, as soon as we become aware of such a bonus, we will update this space. In the meantime, check out our low-deposit bonus casinos!

How is the Game Selection at Casinochan?

Casinochan's game library is a sprawling playground with over 2500 casino games.

This selection includes real money online pokies, a small live casino, roulette, blackjack, baccarat, craps, and poker. There's also a corner for those who enjoy bingo, scratch cards, lotto, BTC games, and keno.

Sports betting isn't on the menu, sorry punters.

What Game Developers Does Casinochan Have?

Casinochan boasts a lineup of over 50 software providers, featuring names like NetEnt, Play'n GO, Microgaming, Yggdrasil, Evolution Gaming, Pragmatic Play, and Betsoft, to name a few.

This extensive roster of developers delivers an impressive diversity of games compared to other online casinos.

However, it's worth noting that while the list of providers is remarkable, not every top game from these providers might be present.

Pokies Overview

Casinochan offers 2,200 online slots, with each game featuring a demo mode.

The collection features Triton's Realm, Gonzo's Quest, Egypt's Sun, Cleo's Secrets, Wild Wild Bank, Big Bass Bonanza, Aloha King Elvis, Golden Dragon Inferno, and the mystical vibe of Lady Wolf Moon.

Progressive Jackpot Games Overview

Casinochan Casino offers a modest selection of progressive jackpot slots.

Although it doesn't feature a dedicated jackpot games section, you'll find the likes of Money Jackpot, 20 Super Stars, Jackpot Lab, and Pirate Jackpots. However, notable heavy hitters like Mega Moolah are missing from the lineup.

Table Games Overview

While Casinochan doesn't spotlight a dedicated section for table games, Australian players can still find their way to the game through specific blackjack and roulette categories.

Six blackjack variations, including Gravity, Speed, and Asian Blackjack, are on offer. Roulette enthusiasts have a trio of classics to spin into, with American, European, and French roulette wheels ready for action.

Live Casino Overview

Casinochan's live casino games section may be smaller than some might expect, but it packs a punch with quality over quantity.

With 11 live tables powered by BeterLive, the live dealer segment includes Live Keno, Live Bet On Teen Patti, several Live Baccarat tables, including 1NC and 2NC, Live Roulette, Live French Roulette, and the dice-based game Live Sic Bo.

Banking & Payment Options at Casinochan

Casinochan Australia caters to a wide range of banking preferences.

The lineup includes traditional methods like credit/debit cards, bank transfers, e-wallets, and prepaid vouchers. Casinochan embraces the digital currency trend by supporting six cryptocurrency wallets.

However, it's worth noting that Casinochan doesn't incorporate Pay’n’Play options such as Trustly, Zimpler, or Brite. Despite this, Casinochan's payment offerings align well with industry standards, making it a competitive player among top Australian online casinos.

Deposits

Players can fund their accounts using credit/debit cards like Visa and Maestro, e-wallets such as Skrill, Neteller, Payz, bank transfers, Neosurf, Paysafecard, Interac and iDebit.

Casinochan supports Bitcoin, Ethereum, Bitcoin Cash, Dogecoin, Litecoin, and USDT on the cryptocurrency front. The minimum deposit requirement is set at $30 or 0.0002 BTC without imposing any fees.

The currencies on offer include EUR, CAD, AUD, BTC, BCH, DOGE, LTC, ETH, and USDT.

Withdrawals

Casinochan online casino players can withdraw their winnings using the same deposit methods mentioned above, plus the addition of Interac. via Visa, Paysafecard, Skrill, Neteller, Payz, Neosurf, iDebit, Instadebit, and various bank transfers, along with cryptocurrencies like Bitcoin, Ethereum, Bitcoin Cash, Dogecoin, Litecoin, and USDT/Tether.

The minimum withdrawal amount for most methods is $16, though bank transfers require a minimum of $800. The maximum withdrawal per transaction generally caps at $6600, with Paysafecard allowing up to $400 and cryptocurrencies accommodating around 0.002 BTC or 0.01 ETH. Withdrawal times are instant for most methods.

However, Visa transactions may take 1-3 business days, and bank transfers can range from 1-5 banking days.

KYC Process & Documents

Casinochan's Know Your Customer (KYC) process underscores the importance of security and compliance.

When you request your first withdrawal, Casinochan Online Casino may request various documents for verification, including a valid ID, proof of ownership of payment systems, and utility bills.

While the online casino does not explicitly state the verification speed on its website, our external research suggests that the process could extend up to two weeks.

Customer Support at Casinochan

• Live chat (24/7)
• Email support (support@casinochan.com)
• No FAQ section

The live chat feature responded to us within 15 minutes, offering quick assistance for immediate concerns and email inquiries, which required a 25-hour waiting period.

This timeframe aligns with industry norms, though there's room for improvement in both speed and the quality of support provided via email.

A notable gap in Casinochan's customer service is the absence of an FAQ section—a valuable resource for addressing common questions and issues that can empower players to find answers independently.

Mobile Compatibility

Casinochan steps into the mobile gaming arena with both a browser version and a mobile app available for iOS and Android users.

Unfortunately, touted for its high ratings, the mobile app doesn't quite live up to the hype upon closer inspection.

Issues like slow performance, subpar graphics, and a constrained selection of games and account management options mark a significant departure from the seamless experience promised.

Player Safety & Responsible Gambling

Casinochan integrates player safety and responsible gambling within its terms and conditions rather than dedicating a specific page to the topic.

This section includes general advice on responsible play and references to external third-party organisations like Gamblers Anonymous and GamCare. Casinochan provides various personal limits by reaching out to customer support.

These include setting limits on deposits, losses, and wagers and implementing cooling-off periods, session limits, and self-exclusion options. Players wishing to self-exclude can contact the customer support email team for a definite or indefinite period.

Licences & Security

Casinochan offers transparent information on the full site upon registration.

However, despite the clear transparency around the company and licensing information, potential players should proceed cautiously.

Dama N.V.'s reputation has come under scrutiny, as highlighted by a June 2021 article that raised concerns that "All new Dama NV casinos are not paying their players," pointing towards issues with player payouts at several of the operator's casino brands.

Verdict

As a registered CasinoChan member, you will find thousands of exciting ways to wager and win.

The site offers an excellent customer support team but lacks phone support. The promotional offers are great for returning players, but it can be challenging to reach VIP levels.

While this casino is far from glamorous, its simple interface and games from popular providers make it a solid choice.