Withdrawal Verification Issues
When players experience issues verifying their ID at an online casino, it can lead to withdrawal delays. While many players breeze through the ID verification process, some experience challenges. Knowing how to handle verification problems can help to save you a lot of headaches.
We've compiled some helpful suggestions and questions to ask yourself if you’re having problems withdrawing due to verification.
Potential Solutions for Verification Issues
- Double-check your documents: Ensure that your submitted documents are clear, valid, and meet the casino's requirements. Any fuzzy images or expired ID cards could delay the process.
- Follow-up with support: Sometimes, a simple follow-up can push things along. Contact the casino's support team for an update on your verification status. Be sure to keep a record of all your communications.
- Review the casino T&Cs: Look over the casino’s terms to see if there are any details about timeframes or any specific requirements you may have missed.
- Ensure your details match: If there’s any discrepancy between your ID, payment method, or personal details, the casino’s system could flag it. Make sure everything matches perfectly to avoid any issues.
Questions to Ask Before Submitting a Complaint
Have I allowed enough time for processing?
Are my documents fully compliant?
Did I follow the casino process?
If You Still Need Help
If you’ve tried the above suggestions to resolve the issue and still experiencing problems complete our Report an Issue form. We’ll look into the problem for you, contact the casino and help to resolve the issue as soon as possible. So you can access your winnings without delays!
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