Withdrawal Declined
Having a withdrawal request declined is a situation no player wants to face. Unfortunately, it happens from time to time for several reasons. And while it can be incredibly frustrating, it doesn’t mean something’s wrong on your end.
Whether it’s a verification issue or a mismatch in payment methods, let’s explore some ways to resolve the issue. There are also a few important questions to ask before lodging a formal complaint.
Potential Solutions for Payment Declines
- Check for payment method restrictions: Some casinos only allow certain withdrawal methods, regardless of what method you used for your deposit. Some also only let you withdraw using the same method as your deposit. Check your chosen payment method is allowed for cashing out.
- Confirm you’ve met the wagering requirements: If you’re trying to withdraw from a casino bonus, ensure you’ve fulfilled any requirements. Casinos won’t release your funds until you’ve met them.
- Review your account status: Your account could have outstanding verification steps or issues. Log in and head to your profile to check for any flags.
- Contact support for clarification: A quick chat with the casino’s support team can usually clear up why the payment was declined
- Try a different payment method: Consider trying a different payment method. Based on our experience, go for a tried and tested method widely accepted at casinos. For example, playing at a Skrill casino, Mastercard casino or PayID casino.
Questions to Ask Before Submitting a Complaint
Have I verified my account?
Your payment will likely be blocked if you haven’t fully completed the KYC (Know Your Customer) process. Double-check that you’ve submitted all required documents and that your account has been verified.
Did I check the casino’s withdrawal limits?
Casinos often have minimum and maximum limits for withdrawals. If your balance doesn’t meet it, or exceeds it, your payment will be declined.
Have I allowed enough time for processing?
Some payment methods or casinos may take longer than others to process withdrawals. Most casinos will list processing times on their website.
Have I documented the payment decline?
Keep records of your payment attempt and any communication with the casino regarding the decline. These can help with resolving your issue.
If You Still Need Help
If your payment is still declined after trying the above, please submit a complaint using our Report an Issue form. Include as much info as possible, and let us know if you’ve contacted the casino. We’ll investigate it for you and work with the casino to resolve your issue.
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