Violating Bonus Terms
Have you ever been told you violated bonus terms and lost out on a bonus? Maybe you missed a condition or just didn’t realise about limits on bets or game choices. Either way, getting hit with a bonus terms violation can feel unfair. But in many cases, the issue can be resolved with a bit of investigation. Here’s some potential solutions and key questions to ask before submitting a complaint.
Potential Solutions for Bonus Terms Violations
- Revisit the bonus terms: Casinos often have strict terms about bonus usage. These can include maximum bet limits, restricted games, and specific wagering requirements. Double-check to see if you’ve broken any of these rules.
- Check game contribution percentages: Not all games contribute equally to meeting wagering requirements. For example, online pokies may contribute 100% to requirements, but table games can be much lower or even restricted. Check the terms to see if the game you’re playing counts.
- Look for maximum bet limits: Many bonuses come with a maximum bet per spin or round while wagering is still active. If you exceed this limit, the casino might void your bonus. Look out for this in the bonus terms.
- Contact support for clarification: If you’re not sure how you’ve violated your bonus or if you think there’s a mistake, contact customer support. They may be able to clarify or even reverse the decision in some cases.
- Verify your wagering progress: It’s worth checking how close you were to meeting the wagering requirements. If you were only a small step away, a conversation with support could help.
Questions to Ask Before Submitting a Complaint
Did I play restricted games?
Casinos can block specific games from contributing to bonus wagering. If you played a restricted game, even by accident, it may automatically void your bonus.
Was I aware of the wagering contribution percentages?
If you’ve been playing games that contribute less towards wagering (like table games or live casino), you mightn’t have met the requirements in time. Check the contribution rules to ensure you’ve played the right games.
Did I meet the specific terms of the bonus?
Review the bonus terms and check for unique rules such as game restrictions, playthrough contributions, or specific wagering conditions you may have missed.
Was there any confusion in the promotion details?
Promotions can sometimes be misinterpreted or contain unclear language. If the bonus details were confusing or vague, you may have grounds for further discussion with the casino.
Did I take into account all terms, including for withdrawals?
Bonuses often have withdrawal limits, so trying to cash out too early or above the limit might have triggered the violation.
If You Still Need Help
Bonuses can have a lot of rules and fine print, which can be confusing. If you’ve tried the above and are still unsure how you’ve violated the terms of your bonus, get in touch with us. Fill out our Report an Issue form, and we’ll do our best to help.
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