Software Fairness
When playing at an online casino, especially one with a good rating, you trust the games are fair. But what happens when things don’t seem quite right? If you’re concerned a game isn’t working as advertised, it’s understandable to feel concerned. Maybe you’ve had a string of bad luck that seems beyond normal, or the game seems glitchy. While most online casinos are heavily regulated and use fair gaming software, issues can sometimes arise.
Let’s explore some potential solutions to check for software fairness and some questions to consider before reporting the issue to us.
Potential Solutions for Software Fairness Issues
- Check the casino’s license and fairness certifications: Reputable casinos are licensed by gambling authorities and use third-party companies to test their software. Look for certification from eCOGRA or iTech Labs, which ensure games are fair and use Random Number Generators (RNGs).
- Verify the game’s RNG testing: Online casino games use RNGs to ensure fairness in every spin or card dealt. If you’re worried a game is rigged, check if the casino lists its RNG testing results. Look at the casino’s FAQ or licensing sections.
- Monitor for glitches or bugs: Sometimes, what seems like unfairness is just a technical issue. If the game is freezing, crashing, or behaving oddly, it could be a bug. Report what you’re experiencing to the casino customer support team.
- Compare game outcomes with expected odds: It’s a good idea to research the Return to Player (RTP) percentage for the game you’re playing. Compare your results to the expected outcomes over time to see if they match up with the game’s advertised odds. Keep in mind that luck swings both ways!
- Contact customer support: If you suspect the game isn’t playing fairly, contact casino customer service. They can provide info about the game’s RNG and let you know if there’s been any recent issues or updates that may affect gameplay.
Questions to Ask Before Submitting a Complaint
Have I played long enough to account for variance?
Remember that all casino games are based on probability. Just because you’ve hit a losing streak doesn’t mean the game is unfair. Be sure you’re not mistaking bad luck for software issues.
Has there been any recent update or change in the game software?
Sometimes, new updates or changes in game software can affect gameplay. It’s worth checking if there’s been a recent update that might have caused the issue.
Is the issue with just one game or across multiple games?
Try to find out whether the problem is affecting just one game or if it's happening when playing a range of different games. This could help identify if the issue is software-related or tied to a specific title.
Has the casino recently changed software providers?
Changes in software providers can impact the performance or fairness of games. Check if the casino recently switched providers, which could lead to temporary issues or new rules affecting gameplay fairness.
If You Still Need Help
It’s natural to be concerned if you feel like the software isn’t fair, but most online casinos use highly regulated systems to ensure fairness and RNG testing. If you’ve gone through all the steps and still believe there’s something wrong, we can help.
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