Sign Up Issues
If you’re having trouble creating an account with an online casino, there can be a few different reasons. Sometimes, it's a technical glitch, or maybe you’re missing some key information. In our experience, there’s usually a simple solution so you can sign up and start playing quickly.
Before reporting the issue, let’s review a few potential solutions and questions.
Potential Solutions for Registration Issues
- Double-check your details: Minor errors in your personal info can cause issues when creating an account. Make sure your name, email, address, and other info match exactly what's on your ID documents. A tiny typo can halt the registration process.
- Look for account restrictions: Some casinos have restrictions based on your location, age, or other criteria. Make sure the casino accepts Aussie players and that you meet their eligibility requirements.
- Ensure all fields are completed: It might sound simple, but make sure you’ve filled out every required field in the registration form. Some casinos have strict requirements, and even a missing phone number can block you signing up.
- Clear your browser’s cache or try a different browser: Sometimes registration issues are simply down to technical glitches. We recommend clearing your browser’s cache or try using a different one to see if that helps.
- Contact customer support: A quick chat with customer support can usually help. They can walk you through the process or even register the account for you manually.
Questions to Ask Before Submitting a Complaint
Am I eligible to register?
Double-check the casino’s terms to make sure you meet all the eligibility requirements.
Did I follow the registration instructions carefully?
Some casinos require email verification, document uploads, or other actions before your account is officially activated. Make sure you’ve completed all the necessary steps.
Is my email address verified?
Many casinos require you to verify your email before completing the registration. Check your inbox (and junk folder) for confirmation emails.
Did I use accurate personal information?
If you provided incorrect details during registration, the casino might flag your account. Be sure your information is correct and matches your ID. We've also put together some info about what to do if you're experiencing ID verification issues.
If You Still Need Help
Experiencing issues when trying to sign up to a casino is frustrating. But it’s usually a small issue that can be fixed quickly. If you’ve tried the above solutions and are still having issues we’re here to help. Complete our Report an Issue form and we’ll reach out to the casino to find out what the problem is.
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