Incorrect Calculations
Some readers have reported winnings, casino bonuses, or even wagering calculations that seem slightly off. The issue might relate to a payout that feels lower than expected or a bonus that doesn’t match the terms. Unfortunately in the online gaming industry wrong calculations can happen. But thankfully they’re often fixable.
Before you assume the worst, let’s look at some ways to resolve miscalculations and some important questions to ask yourself before submitting a formal complaint.
Potential Solutions for Wrong Calculation Issues
- Double-check the game rules: Certain games and bonuses have specific rules that affect how winnings or wagering requirements are calculated. Some may have different payout structures, or bonuses might have hidden restrictions. Go over the T&Cs to see if anything might explain the discrepancy.
- Look into wagering contributions: Not all games contribute equally to fulfilling wagering requirements. If you were playing a game that only partially counts, the total might not add up how you expected.
- Check your bet history and transaction records: Go through your bet history and recent transactions to see if there’s a simple explanation. Sometimes, it’s easy to overlook a losing round or missed bet that affected your outcome.
- Contact customer support: If you believe there’s been a mistake, get in touch with the casino’s support team. They can review your account and explain how they arrived at the final numbers.
- Use an online calculator: If you want to double-check the casino’s math, plenty of reliable online calculators and tools can help you verify the calculations.
Questions to Ask Before Submitting a Complaint
Have I read the bonus or game terms?
Casinos often have complex terms that affect the final outcome of bonuses or game payouts. Double-check the fine print to make sure the calculation aligns with their rules.
Did I play eligible games?
If you were trying to meet wagering requirements with games that don’t fully count, it could explain why your progress seems off. Review the list of eligible games and how they contribute to wagering.
Have I considered any fees or deductions?
Some casinos apply fees for certain transactions, which could affect your final payout or bonus amount. Check your account to see if any fees or deductions were applied to your winnings.
Did the bonus terms include a cap on winnings?
Some bonuses come with a maximum win limit. If you exceeded this limit, the final payout might be lower than expected.
Could currency conversion have affected the payout?
If you’re playing with a different currency, there might be a conversion factor affecting the final amount.
Has the casino explained their payout calculation method clearly?
Sometimes, casinos use specific methods to calculate payouts or bonuses, which might not be what you expect. Ask if the casino can clarify their calculation method.
If You Still Need Help
Miscalculations can be annoying, but they’re usually fixable with a bit of investigation.If you’ve gone through all the steps and are still sure something’s not right, we’re here to help. Complete our Report an Issue form and provide as much information as possible. We’ll contact the casino directly to try to find out what’s going on.
Daniel helps you to find the best online casinos to play, with his well-researched, unbiased and accurate casino reviews. He uses strict criteria to only recommend the most trusted and reliable sites for you.
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