Deposit Verification Issues

Potential Solutions for Verification Issues

• Ensure all required documents are submitted: Most online casinos require specific documents for verification, such as a copy of your ID, proof of address (like a utility bill), and proof of payment method (such as a photo of your credit card or a screenshot of your e-wallet). Make sure you’ve submitted all the required documents. And check they’re clear, easy to read and not expired.
• Double-check document quality: Verification can be delayed if the documents you’ve submitted are blurry, too dark, or missing essential information. Make sure your photos or scans are high-quality. All corners of the document should be included and the text should be easy to read. Clear images reduce the chances of your documents being rejected.
• Confirm your contact details: Casinos may contact you as part of their verification process. Double-check your contact details, like your email address and phone number, are correct. If you miss a call or email, it can cause delays, especially if the casino requires additional information from you.
• Check verification timeframes: Every casino has its own timeframe for processing verification documents. These typically range from a few hours to a few business days. Check the casino’s terms and conditions to understand how long the process should take. If you’re still in the stated timeframe, try to be patient until you hear from the casino.
• Contact customer support: Contact the casino's customer support team if you’ve submitted all required documents and the expected timeframe has passed. Have your username and contact details ready so they can assist you more effectively.
• Avoid multiple submissions: Sending multiple emails or uploading documents several times can lead to further delays. Based on our experience, we recommend waiting for a response after your initial submission. If you need to follow up, use the same email thread to keep the conversation consistent.