Issues with Deposit Limits
At AusCasinos, we’re all about promoting responsible gambling and ensuring you have a smooth gaming experience. Deposit limits are a crucial tool that helps manage your gambling activities. But, sometimes, players can experience issues with setting, changing, or adhering to deposit limits at an online casino. If you're having trouble with deposit limits, we’re here to help. Check out our potential solutions and questions to help you troubleshoot the problem.
Potential Solutions for Deposit Limit Issues
- Review account settings: Under the ‘Responsible Gambling’ or ‘Deposit Limits’ section, check your settings. If you’ve recently tried to change your limits, ensure your changes are showing correctly in your account.
- Review the casino’s policies: Casinos have varying rules regarding deposit limits. Some can have mandatory waiting periods for increasing limits. Or they might require manual verification to decrease limits. Check out the casino’s responsible gambling policy or T&Cs to better understand specific rules and timelines.
- Clear your cache and cookies: Occasionally, technical issues related to your browser’s cache and cookies can prevent changes from being processed. Clear your browser cache and cookies, then try again. Sometimes, it's worth trying a different browser or device.
- Check for system updates or maintenance: If the casino performs system updates or maintenance, it may affect your account settings. Watch for any announcements on the casino website and social media channels.
- Contact customer support: If you’ve tried to adjust your deposit limits and it’s not working, or if there’s a discrepancy between the limit you want versus what’s in your account, contact customer support. Provide them with your account details and explain the issue. They should be able to adjust the limits for you manually.
Questions to Ask Before Submitting a Complaint
Have I given enough time for the changes?
Did I follow all the steps required to set or change my deposit limits?
Have I checked all notifications or messages from the casino?
Could a technical issue be preventing changes from being processed?
Has my account been flagged for unusual activity?
If You Still Need Help
If you’ve gone through these steps and your deposit limit issue remains unresolved, you can submit a complaint using our Report an Issue form. Our team will review your case and work with the casino to find a resolution.
Daniel helps you to find the best online casinos to play, with his well-researched, unbiased and accurate casino reviews. He uses strict criteria to only recommend the most trusted and reliable sites for you.
Read more about the author
