Bonus Not Given
Claiming and not receiving a casino bonus is a real letdown, especially if you’ve followed all the rules. Whether it’s a welcome offer, a reload bonus, or a free spin offer, missing out on a promised bonus is frustrating. But thankfully, there’s usually a simple explanation—and often a quick fix.
Let’s look at some potential solutions to help you. We've also included some quick questions to ask yourself - to see if they can fix your issue.
Potential Solutions for Bonus Not Given
- Check the bonus terms: Make sure you’ve met all the bonus offer conditions, including any deposit amount or specific payment methods required to activate the bonus.
- Look at the bonus activation process: Some bonuses aren’t credited automatically. You may need to opt in or activate the bonus via email, code, or in your account.
- Verify your eligibility: Bonuses can be region-specific or exclusive to new players. Check if the offer is available for Australian players and if there are any other restrictions.
- Contact customer support: Contact the casino customer service team if you’ve followed all the steps and still don’t see your bonus. They might need to credit the bonus to your account manually.
- Wait for the promotional period: If you’re claiming a bonus tied to a specific promotion or time frame, the casino may not have activated it yet. Give it some time, and keep an eye on your account.
Questions to Ask Before Submitting a Complaint
Did I follow all the bonus terms?
Casinos are strict about bonus terms, so your bonus could be void if you’ve missed even a small detail—like using the right payment method or inputting a promo code.
Was the bonus time-limited?
If you tried to claim the bonus after the promotional window closed, that could be why it wasn’t credited. Always check the validity period of bonuses.
Have I met the minimum deposit requirement?
Most bonuses require a minimum deposit to trigger them. If your deposit was less than the required amount, you won’t receive the offer.
Is there a pending bonus I’ve overlooked?
Sometimes, casinos will only allow one active bonus at a time. If you already have a pending bonus, you may need to clear it before receiving a new one.
If You Still Need Help
You can usually solve bonus issues quickly by checking the terms, reaching out to support, and ensuring you’re eligible for the promotion. If none of that works, we’re here to help. Submit our Report an Issue form so we can get in touch with the casino to try to get your bonus sorted.
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